I recently read an article concerning product usability. In that article (sorry, don’t have a link) it discussed studies of different products and how people reacted while using the product. For example, on a gas pump, before you could pump your gas you had to key in your zip code and press enter. The only problem was that the instructions never mentioned that you had to press enter, so, people would key in their zip code several times without hitting enter, get frustrated and leave without getting the gas that they initially pulled into the station for. In that article, it also spoke of the things to look at when creating

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I recently read an article concerning product usability. In that article (sorry, don’t have a link) it discussed studies of different products and how people reacted while using the product. For example, on a gas pump, before you could pump your gas you had to key in your zip code and press enter. The only problem was that the instructions never mentioned that you had to press enter, so, people would key in their zip code several times without hitting enter, get frustrated and leave without getting the gas that they initially pulled into the station for. In that article, it also spoke of the things to look at when creating

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